On September 2, 2016, Samsung Electronics (SSNLF) announced a global replacement program for the Galaxy Note7 due to an isolated battery cell issue. Since then, the company has been working hard to expedite product shipments in order to execute the exchange program and reduce any inconvenience for Galaxy Note7 customers.

Since initiating the global replacement program, initial Galaxy Note7 customer response has been strong. Around 90% of Galaxy Note7 users have been choosing a new Galaxy Note7 since products became widely available. More than 60% of all recalled Galaxy Note7 phones sold in the U.S. and Korea have been exchanged through the program.

In Singapore, more than 80% of customers have participated in the exchange program, which started on September 17. Although there have been only a small number of reported incidents, Samsung is taking great care to provide customers with necessary support. Samsung has been collaborating with national regulatory bodies in this effort. Customers who have affected Galaxy Note7 devices should power down and return their devices. They can replace their current device with a new device based on local availability.